1. How can I place an order?
Browse our products, add the items you want to your cart, and proceed to checkout. Enter your shipping and billing information, select an available payment method, and complete your order.
2. What payment methods do you accept?
We accept the payment methods displayed and available at checkout. Available options may vary depending on your location and the payment providers available.
3. How long does it take to process my order?
Orders are generally processed within 0–1 business days after payment has been successfully confirmed.
4. How long does shipping take?
Our estimated shipping time is 3–7 business days after processing.
With the 0–1 business day handling time, the estimated total delivery time is approximately 3–8 business days.
5. Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped. Please allow some time for the carrier's tracking system to update.
6. Can I change my shipping address after placing an order?
Contact us as soon as possible if you entered an incorrect address. We will make reasonable efforts to update it before your order is processed or shipped, but changes cannot always be guaranteed.
7. Can I cancel my order?
Please contact us as soon as possible if you want to cancel an order.
We will make reasonable efforts to cancel it before processing or shipment. Once an order has been shipped, cancellation may no longer be possible and our Return & Refund Policy may apply.
8. What is your return policy?
Eligible products can generally be returned within 30 days of delivery, subject to the requirements of our Return & Refund Policy.
Items generally need to be unused and in their original condition, with applicable packaging, accessories, and tags.
9. Who pays for return shipping?
For returns due to a change of mind, ordering the wrong product, or another reason not caused by Prestige Card House, the customer is generally responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect due to an issue on our side, we will work with the customer regarding the return shipping arrangements.
10. What if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order.
We may request photographs and order information to help us review the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
11. When will I receive my refund?
Once an approved return is received and inspected, an applicable refund will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
12. Can I exchange an item?
Exchanges may be available depending on product availability.
Please contact us before returning an item so we can provide the appropriate instructions.
13. What happens if my package is delayed?
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
If your package appears significantly delayed, contact us and we will do our best to assist.
14. What if my tracking says "delivered" but I haven't received my package?
First, check around your delivery location and with household members or others who may have accepted the package.
You may also contact the shipping carrier for additional information. If you still need assistance, contact Prestige Card House.
15. Is my payment information secure?
Payments may be processed through secure third-party payment providers. Prestige Card House does not generally store complete payment card information on its own systems.
16. Do you sell my personal information?
Prestige Card House does not sell your personal information for money.
For more information about how personal information is collected and used, please review our Privacy Policy.
17. How can I contact Prestige Card House?
You can contact us using the information below:
Prestige Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
When contacting us about an order, please include your order number and relevant details so we can assist you more efficiently.
18. Where can I find your store policies?
You can review our store policies, including:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Payment Policy
- Legal Notice
These policies explain important information about purchases, payments, shipping, returns, privacy, and use of our website.