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At Prestige Card House, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms of this policy.
1. Return Period
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging, where applicable.
- Include all original accessories, tags, and materials.
- Not show signs of damage, alteration, misuse, or excessive wear.
- Be accompanied by your order number or proof of purchase.
Items that do not meet these conditions may not qualify for a refund.
2. How to Request a Return
Please contact us before sending any item back.
When requesting a return, please provide:
- Your name
- Order number
- Product you wish to return
- Reason for the return
- Photos of the product if it is damaged, defective, or incorrect
We will review your request and provide return instructions if your return is approved.
Please do not send a return without receiving return instructions from us first.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
We may request photographs or additional information to evaluate the issue.
If the issue is confirmed to be our responsibility, we may offer:
- A replacement
- A full refund
- Another appropriate resolution
4. Return Shipping
For returns due to a change of mind, ordering the wrong product, or another reason not caused by Prestige Card House, the customer is responsible for the return shipping costs.
If the return is due to an incorrect, damaged, or defective item caused by Prestige Card House, we will work with you regarding the applicable return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
6. Partial or No Refunds
A refund may be reduced or denied if:
- The return is requested after the 30-day return period.
- The product has been used or damaged after delivery.
- The product is missing original components or accessories.
- The product shows signs of misuse or alteration.
- The item is returned in a condition that does not meet our return requirements.
7. Exchanges
If you would like to exchange an item, please contact us before returning it.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may process an eligible refund instead.
8. Order Cancellations
If you need to cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to cancel an order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the standard return procedure may apply.
9. Final Sale Items
Products clearly identified as Final Sale at the time of purchase are not eligible for return or refund, except where required by applicable law.
10. Refund Delays
If your refund has been approved but you have not received it within a reasonable period, please contact us.
Before contacting us, please also check with your bank or payment provider, as processing times can vary.
11. Changes to This Policy
Prestige Card House reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be posted on this page with the updated date.
12. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Prestige Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: prestigecardhouse.shop